Refund & Exchange policy

t Vincy Perfume, customer satisfaction is our priority. If you are not satisfied with your order, we are here to help.

Exchange Policy

You may request an exchange within 15 days of receiving your order if:

  • You received the wrong product

  • The product is damaged during delivery

  • The item is defective

Conditions for exchange:

  • The product must be unused and in original packaging

  • Exchange request must be made within 15 days of delivery

  • Proof of purchase or order confirmation is required

Refund Policy

Refunds may be issued only in the following cases:

  • Product received is damaged

  • Product received is incorrect

  • Item is out of stock after order confirmation

Refunds will be processed after the product is returned and inspected by our team.

Depending on the situation, refunds may be issued via:

  • Bank transfer

  • EasyPaisa / JazzCash

Non-Refundable Items

For hygiene and authenticity reasons, the following items may not be eligible for refund or exchange:

  • Used or opened perfumes

  • Products without original packaging

  • Items damaged due to misuse

Return Shipping

Customers may be responsible for return shipping costs unless the product was incorrect or damaged.

Contact for Returns & Exchanges

To request a refund or exchange, please contact us:

📧 Email: ordervincy@gmail.com

     Whatsapp 0300-0128336

Please include:

  • Your order number

  • Product name

  • Reason for return or exchange

Our support team will respond as soon as possible